Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If the item(s) you have ordered are damaged, faulty or incorrect, you must contact us within 30 days of receiving your item(s) to discuss your return. Please ensure you include a return note containing you name, address and contact information with any items that are returned to us so that we know who has returned the item(s) and can take appropriate action.

If you have changed your mind and want to return a product, provided you complete a product return request within 14 days of receipt of the item it may be possible to return an unwanted item. The item must not be used and must be ‘as new’ when returned to us. This means it must be in its original packaging, any sealed items must not have been opened, and tyres must not have been fitted to wheels. Once you’ve informed us of your intention to return, you have 28 calendar days to return it to us. If an item is not deemed to be in ‘as new’ condition, or more than 14 days have elapsed before a return is requested, we reserve the right to reject the return or charge a 25% restocking fee.

All wheels purchased from us must be test fitted prior to mounting tyres to them. We will not be accept returned wheels that have had tyres mounted and consequently will not offer a refund or exchange for them. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase from you.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or paypal account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the details on our ‘contact us page’

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they have a factory defect or are damaged on arrival. Our products do not include any condition guarantee or warranty

Shipping returns

To return your product, you should first contact us via email. We will provide you with the address for returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International orders

If the buyer declines to pay the importation customs duties / tax charges in the receiving country, the buyer must give the parcel delivery company clear instruction to return the purchased item(s) to the sender. Failure to do this may lead to the item(s) being destroyed. Refunds will only be given if the item(s) are returned to us in good condition, no shipping charges will be refunded

Need help?

Contact us at {email} for questions related to refunds and returns.